2013年1月3日 星期四

[反推] JustHost 美國虛擬主機 非常不好的經驗

我使用 JustHost 大約一年多快兩年的時間.

速度不快...

因為比較舊的系統所以有些設定介面比較不人性化.

但尚可接受.

在2011/11/13時,

我所在的Server system Crash .

當時對方完全都沒有Email 通知.直到我們自行發現.

剛開始詢問對方.

對方跟我們說不需做任何動作.

等系統就會恢復.

結果30小時以後,

Data 還是沒有回來...

而且整個DNS 都有問題.

對方幫我移到一台新的Server Host .

但是DNS Always 指到舊的Server Host .

造成我們如何新增data 都沒有用.

怎麼跟對方反應了好幾次他跟跟我說改好請等24-48 hr 再看看...

我被這樣搞了好幾天... 一直到2011/12/10 還是無法正常使用...

應該說根本就就再也無法使用JustHost 的服務.只能自己在Cpanel 裡面編輯爽的.

而且最後Data 也沒有回來. 因為他們沒有備份到我的部分.

那一開始跟我說會自動復原都是講假的.

而且這家的DNS很爛!都要自己寄Mail 給他請 他幫你設定.

Data Crash 以後需要寄給他請他再設定一次!啥爛系統!都沒備份的.

當初買太久了因為很不爽所以我要求退費... 對方就是一直拖拖拖... 說他們服務很辛苦啊!

2011/12/10 當天我按照程序走完退費程序!

最後還是不退我... 寄了很多Mail  過去問退費進度就是無下文...

剛開始打電話去反應.對話都聽得懂我的英文.

當我說到我要退費開始有些就說我講的話他們聽不懂....

有些就是說他們服務很辛苦啊!不要退費.

超爛的一家!非常反推.後來馬上跳去另外一家Hosting 目前為止 用了一年多!

最近不小心被無預警的停權... 結果是因為被Hack 攻擊.對方發現我的 Code 有漏洞.需要我修改.

忽然讓我想起當初的Host無法恢復,感受到老美超級沒禮貌的痛苦.

相比之下新的Host不管是操作介面或是功能以及速度都比JustHost 好多了.

當下很慶幸.還好我有跳走.

以下附上當初跟Justhost 的livecart 交談紀錄:(因為當初很多都沒有想到要保留只剩這些比較完整)


Chat Content: Jeremy: [3:41:18 AM] Welcome to our real-time support chat. Please keep in mind that I may be on several chats at once so my responses might be slow. How can I help you today? [4:41:59 AM] Hello. [4:42:00 AM] How can i assist you? Yen: [4:42:48 AM] Sorry , I put the error button . [4:42:53 AM] J.J.: [3:36:25 AM] Welcome to our real-time support chat. It is my intention to provide you with excellent Service and Quality. Please be patient as we are often assisting multiple clients, and it may take a few moments to respond to you after each of your responses. Yen: [3:36:25 AM] This is the tick [#MWA-63753-621] .My Web www.xxx.tw had down over 24hour ! Do you help me the fix it ? Thanks ! J.J.: [3:38:36 AM] Hello! Let me check on that ticket number for you [4:43:13 AM] Could you contact the JJ to help me ? [3:43:20 AM] Thanks ! Jeremy: [3:43:34 AM] The server that your account was on crashed yesterday and the admins are restoring all the accounts to a new server. Yen: [4:46:02 AM] but the data ? [4:46:17 AM] when the data can restore ? [4:47:20 AM] I have many dns name . I should to change it ? Jeremy: [3:48:12 AM] The admins are working to get it all restored. You don't need to do anything. Yen: [4:50:27 AM] but I had down time over 24 hour , [4:50:55 AM] it had ... Jeremy: [3:51:22 AM] The server went down yesterday, and the admins are working to restore the accounts to a new server, this will take some time. Yen: [3:52:26 AM] could you give me the arrange time ? Jeremy: [3:53:57 AM] They don't have a current time when it will be done. But it will most likely take 8-24 hours or more to finish the restore of all the accounts Yen: [3:57:01 AM] total the crash time is over 30 hour .. Jeremy: [3:57:50 AM] Possibly, the accounts might restore faster, but there is no guarantee that they will. Yen: [3:58:03 AM] I had put some data to my cpanl [3:58:05 AM] http://www.xxx.tw [3:58:28 AM] but this web show If you feel you have reached this page in error, please contact the web site owner: Jeremy: [3:59:08 AM] While the transfer and restore of accounts is going on you will just see the default site page that is there currently until the content can be restored. [4:00:08 AM] Is there anything else that I can help you with? Yen: [4:01:25 AM] Could help me to rebuild two web ? Jeremy: [4:01:39 AM] I am sorry I do not understand your question. Could you try to ask in a different way? Yen: [4:03:20 AM] I hope the web http://www.xxx.tw can start service now . [4:03:51 AM] I had there web data . this only html ! Jeremy: [4:04:14 AM] They will come up once the admins restore the accounts. You need to wait for that there is nothing that I can do for this issue. Yen: [4:06:36 AM] your web show 99.9% Uptime Guarantee Jeremy: [4:07:42 AM] Ok Yen: [4:08:40 AM] the down time should be smaller than 0.365 day Jeremy: [4:10:03 AM] If you have questions about the downtime you can submit a ticket from here http://www.justhost.com/submit-ticket Yen: [5:10:37 AM] OK thanks Jeremy: [4:10:46 AM] You're welcome. [4:13:53 AM] Thank you for trying Just Host Technical Support - Live Chat. If you have additional questions, many answers can be found through our Knowledgebase Should other issues arise, please feel free to contact us again. We offer three methods of support, if you need help, simply: Open a Live Chat Call telephone support at 1-888-755-7585, 0845-463-1213(UK), 1800-091-917(AU); or Submit a helpdesk ticket.

這是後來去追時,對方回完最後一句就離線了.
Chat Content: AJ: [8:26:30 AM] Thank you for contacting Technical Support - Live Chats. My name is AJ. Please provide me with as much information as possible, so that I can assist you in the quickest way possible. If we can't resolve it in chats, then I can help you create a support ticket. Please keep in mind that any questions about your billing account, need to be resolved by Billing Directly. Please provide me with your MAIN Domain. If you have a Ticket ID, please also provide that so I can assist you better. Yen: [8:26:30 AM] All on the account( bottlet1 ) data not recovery . My ticket number is [#MWA-63753-621] . Could you tell me when can recovery ? The Production down is over 36 hr . I don't feel the 99.9% uptime guarantee ! My website : www.xxx.tw AJ: [8:26:18 AM] Hi there [8:26:28 AM] I'm apologize, but our chat's system seems to be having difficulties. If we get cut off, please contact us again via phone, chat, or submit a ticket to support@justhost.com

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